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FREQUENTLY ASKED QUESTIONS
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What is your return and exchange policy?
All items must be returned within 10 days for domestic orders and 30 days for international orders. Returns must be unworn, unwashed,
undamaged, odor-free and in a resellable condition. All sales are final for non-apparel items. Please clear any questions with our
sales staff before you make your purchase.
To return an item, include your original packing slip noting with items you are returning along with an explanation.
Please allow 2 - 4 weeks for returns to be processed. You will receive a notification that your order has been refunded for the cost of
the item plus any applicable sales tax.
Please address all returns to:
Mainland Media
Attn: Returns/Exchanges
1426 Taylor Ave, Suite 2
Bronx, NY 10460
To exchange an item, you may place a new order at any time, before or after your return has been processed.
Seasonal Returns/Exchange Policy: All items must be returned within two weeks past December 25 for domestic orders and 30 days for
international orders.
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What should I do if there is a problem with the order I received?
If you ordered the wrong item or size, please see our return policy.
If you:
Please contact our sales staff using the same email address with which you placed your order. We will immediately send a replacement
along with a merchandise return label so you may mail back the incorrect item without incurring any additional shipping cost.
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How can I track my package?
Currently we do not offer tracking information on domestic or international orders. You can always email our sales staff to find out when
your package was shipped.
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I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
You may be subject to import duties and taxes. These additional charges are determined upon arrival in the destination country. You are
responsible for these charges as we have no control over them and cannot predict what they may be. Customs policies vary widely
from country to country; you should contact your local customs office for further information.
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Can I return/exchange an item I purchased at a retail store or fair?
No, we only accept returns/exchanges for items purchased online.
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What forms of payment do you accept?
All of our orders are processed by PayPal. "Save time. Checkout securely. Pay without sharing your financial information."
You DO NOT need a PayPal account to pay for your order. You can also pay using your credit card.
Credit Card - We accept Mastercard, Visa, American Express and Discover through PayPal. You DO NOT need a PayPal account to use
your credit card. Upon checkout your card will be authorized for the full amount of your order, including any applicable sales tax and
shipping costs.
Your credit card statement will show the name "MAINLANDMED"
If you are having trouble processing your credit card payment and you are unsure whether or not the order went through you can 1)
check your email for a PayPal confirmation or 2) contact our sales staff for verification.
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Is it your site secure?
When you select CheckOut you are taken to PayPal's secure payment page. PayPal's secure payment page uses SSL encryption. Your
payment information is NOT stored on our servers.
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What is your sizing information?
Please use this size chart for example only. Measure across your chest for t-shirt sizes. Our Heather t-shirts have a worn vintage look
and feel and are made from cotton and polyester. As a result, our heather t-shirts may fit a bit snugger than our cotton t-shirts. Please
contact our sales staff with any questions before placing your order.
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How do I cancel my order?
If you would like to cancel your order, please contact our sales staff. Your order will not be processed and your credit card will be
refunded. If your order has already shipped, you will have to return your order and wait to receive your refund. Please see our return
policy.
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How long will it take to get my order?
Delivery times reflect how long your package will be in transit after it has been processed and shipped out. Most orders are processed
within 2 - 3 business days. We do not ship on weekends or major holidays.
Domestic Orders: All domestic orders ship via USPS Standard mail. USPS Standard represents USPS First Class or Priority Mail and can
take between 2 - 7 days to arrive from the ship date.
International Orders: All international orders ship via USPS International mail. USPS International represents USPS First Class International
or Priority Mail International. Arrival times vary by country.
If you do not receive your order 3 weeks after payment, please email our sales staff and let us know!
- What is your return and exchange policy?
- What if there is a problem with the order I received?
- How can I track my package?
- I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
- Can I return/exchange an item I purchased at a retail store or fair?
- What forms of payment do you accept?
- Is it your site secure?
- What is your sizing information?
- How do I cancel my order?
- How long will it take to get my order?
--------------------------------------------------------------------------------------------------------------------------------------------------------
What is your return and exchange policy?
All items must be returned within 10 days for domestic orders and 30 days for international orders. Returns must be unworn, unwashed,
undamaged, odor-free and in a resellable condition. All sales are final for non-apparel items. Please clear any questions with our
sales staff before you make your purchase.
To return an item, include your original packing slip noting with items you are returning along with an explanation.
Please allow 2 - 4 weeks for returns to be processed. You will receive a notification that your order has been refunded for the cost of
the item plus any applicable sales tax.
Please address all returns to:
Mainland Media
Attn: Returns/Exchanges
1426 Taylor Ave, Suite 2
Bronx, NY 10460
To exchange an item, you may place a new order at any time, before or after your return has been processed.
Seasonal Returns/Exchange Policy: All items must be returned within two weeks past December 25 for domestic orders and 30 days for
international orders.
--------------------------------------------------------------------------------------------------------------------------------------------------------
What should I do if there is a problem with the order I received?
If you ordered the wrong item or size, please see our return policy.
If you:
- received an incorrect item or size
- are missing an item from your order
- received the wrong order
- received a damaged item
Please contact our sales staff using the same email address with which you placed your order. We will immediately send a replacement
along with a merchandise return label so you may mail back the incorrect item without incurring any additional shipping cost.
--------------------------------------------------------------------------------------------------------------------------------------------------------
How can I track my package?
Currently we do not offer tracking information on domestic or international orders. You can always email our sales staff to find out when
your package was shipped.
--------------------------------------------------------------------------------------------------------------------------------------------------------
I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
You may be subject to import duties and taxes. These additional charges are determined upon arrival in the destination country. You are
responsible for these charges as we have no control over them and cannot predict what they may be. Customs policies vary widely
from country to country; you should contact your local customs office for further information.
--------------------------------------------------------------------------------------------------------------------------------------------------------
Can I return/exchange an item I purchased at a retail store or fair?
No, we only accept returns/exchanges for items purchased online.
--------------------------------------------------------------------------------------------------------------------------------------------------------
What forms of payment do you accept?
All of our orders are processed by PayPal. "Save time. Checkout securely. Pay without sharing your financial information."
You DO NOT need a PayPal account to pay for your order. You can also pay using your credit card.
Credit Card - We accept Mastercard, Visa, American Express and Discover through PayPal. You DO NOT need a PayPal account to use
your credit card. Upon checkout your card will be authorized for the full amount of your order, including any applicable sales tax and
shipping costs.
Your credit card statement will show the name "MAINLANDMED"
If you are having trouble processing your credit card payment and you are unsure whether or not the order went through you can 1)
check your email for a PayPal confirmation or 2) contact our sales staff for verification.
--------------------------------------------------------------------------------------------------------------------------------------------------------
Is it your site secure?
When you select CheckOut you are taken to PayPal's secure payment page. PayPal's secure payment page uses SSL encryption. Your
payment information is NOT stored on our servers.
--------------------------------------------------------------------------------------------------------------------------------------------------------
What is your sizing information?
Please use this size chart for example only. Measure across your chest for t-shirt sizes. Our Heather t-shirts have a worn vintage look
and feel and are made from cotton and polyester. As a result, our heather t-shirts may fit a bit snugger than our cotton t-shirts. Please
contact our sales staff with any questions before placing your order.
--------------------------------------------------------------------------------------------------------------------------------------------------------
How do I cancel my order?
If you would like to cancel your order, please contact our sales staff. Your order will not be processed and your credit card will be
refunded. If your order has already shipped, you will have to return your order and wait to receive your refund. Please see our return
policy.
--------------------------------------------------------------------------------------------------------------------------------------------------------
How long will it take to get my order?
Delivery times reflect how long your package will be in transit after it has been processed and shipped out. Most orders are processed
within 2 - 3 business days. We do not ship on weekends or major holidays.
Domestic Orders: All domestic orders ship via USPS Standard mail. USPS Standard represents USPS First Class or Priority Mail and can
take between 2 - 7 days to arrive from the ship date.
International Orders: All international orders ship via USPS International mail. USPS International represents USPS First Class International
or Priority Mail International. Arrival times vary by country.
If you do not receive your order 3 weeks after payment, please email our sales staff and let us know!
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